This Refund and Returns Policy outlines how purchases are handled for digital products related to custom commercial photography, artwork, and graphic design services. All offerings are delivered in digital format and are created with a strong focus on personalization, creativity, and client collaboration. By placing an order, you acknowledge and agree to the terms described below.
Digital products differ significantly from physical goods. Once a file has been delivered or accessed, it cannot be physically returned. For this reason, all transactions are treated with careful consideration, and each project is approached with the intention of meeting expectations through clear communication and creative alignment.
Every custom artwork or graphic project begins with the information provided by the client. This may include references, descriptions, color preferences, mood boards, or stylistic direction. The accuracy and completeness of this information play a crucial role in the final result. Clients are encouraged to provide detailed and precise instructions to ensure the outcome reflects their vision as closely as possible.
Due to the nature of personalized digital creations, completed works are considered final once delivered. Custom illustrations, edited photographs, digital paintings, and graphic compositions are uniquely produced and cannot be resold or reassigned. As a result, refunds are not typically issued for completed and delivered work.
However, the creative process is collaborative by design. If there are concerns regarding the delivered result, reasonable revisions may be offered when aligned with the original brief. Minor adjustments such as color correction, small detail refinements, or layout improvements can often be accommodated. Requests that significantly alter the original concept, style, or direction may require a new order or additional scope discussion.
In cases where a technical issue prevents access to the purchased files, support will be provided to ensure proper delivery. This includes corrupted files, incorrect formats, or download difficulties. Ensuring that clients receive usable and functional digital products is a priority, and all necessary steps will be taken to resolve such issues efficiently.
If a project has not yet been started, or is still in its early conceptual phase, certain requests for order adjustments may be considered. These situations are evaluated individually, based on the progress of the work and the resources already allocated. Once significant creative work has begun, the ability to reverse or cancel the process becomes limited.
It is important to note that artistic interpretation is subjective. While every effort is made to align the final result with the client’s expectations, differences in perception may occur. For this reason, reviewing portfolios, previous works, and stylistic examples before placing an order is highly recommended. This helps ensure that the chosen artistic direction is a good match from the beginning.
Digital files are delivered in formats suitable for their intended use, such as high-resolution images for printing or optimized graphics for online platforms. Clients are responsible for ensuring that the selected format meets their needs. If specific technical requirements are necessary, they should be communicated in advance.
Unauthorized distribution, reproduction, or resale of delivered digital products is strictly prohibited. All works are provided for personal or agreed-upon commercial use, depending on the scope defined during the order process. Respect for intellectual property and creative rights is essential in maintaining a fair and professional environment.
This policy is designed to promote transparency and mutual understanding. By focusing on communication, clarity, and creative collaboration, the goal is to deliver high-quality digital artwork that meets expectations while respecting the nature of custom digital services.
For any questions or clarifications regarding this policy, reaching out before placing an order is always encouraged. Clear expectations lead to better results and a smoother overall experience.